Specialised Knowledge
The colour coded view of the map shown below indicates, in red, knowledge that is most specialised. Knowledge that is least specialised is shown in green.
The table below, taken from the knowledge study tool, shows the five knowledge elements that have been assigned a value of 9 from 10 for being highly specialised. The other parameters for each of those knowledge items is also included and it can be seen that in general these knowledge elements are not very well known and also acquired mainly through study rather than experience.
| Node-Name | Importance | Difficulty | Study-Exp | Known By | Specialised | Stability | Risk |
|---|---|---|---|---|---|---|---|
| Where to pass the call to | 5 | 1 | 1 | 1 | 9 | 7 | 4.75 |
| Options for escalating call | 5 | 2 | 2 | 2 | 9 | 9 | 4.68 |
| Preferred suppliers | 8 | 1 | 1 | 2 | 9 | 4 | 5.47 |
| Pricing structures | 9 | 1 | 1 | 3 | 9 | 3 | 5.60 |
| Service levels | 7 | 2 | 2 | 4 | 9 | 7 | 4.93 |
| Service Evaluation | 4 | 9 | 8 | 0 | 8 | 3 | 7.70 |
| System diagnostics | 8 | 9 | 7 | 3 | 8 | 4 | 7.58 |