Prerequisite Knowledge of Customer Service
A section of the map below, has been extracted from the knowledge study tool. This section shows Customer Services highlighted in blue and also shows its six direct prerequisite knowledge items. Three of these direct prerequisites are high risk knowledge items as indicated by the red highlight. Two further high risk items can bee seen to be part of the knowledge sub structure of customer services.
The map below is colour coded to show knowledge that is difficult to replace, poorly understood and very specialised. Red indicates the knowledge that most resembles this selection and green the knowledge that is furthest away from the criteria. Amber or yellow is part way in between and the colours fade between those three set levels.
The knowledge identified above with colour codes can also be viewed as a table in the knowledge study tool. The table below is cut from the tool and shows the knowledge at the top of the table, that most resembles the selection criteria. The row highlighted in yellow is Customer Services.
