Pre-project information - Applied Knowledge Research and Innovation

Pre-project information

Name of Project: Service and Delivery at Comico plc

Customer: Comico plc

Table 1: Project Dates
Item Start Date End Date
Group Presentation & Interview    
Individual Interviews    
Final Validation    
Presentation of Results    
Table 2: Management Group
Person Staff Position Project Contact #
  Company MD  
  Engineering Services Manager  
  Service and Delivery Manager  
Table 3 : Knowledge Leader
Name Position Phone Office
  Service and Delivery Manager    
Table 4 : Preparatory Meetings: (if needed)
Management Group Details Knowledge Leader Details
Date - Time:   Date - Time:  
Venue   Venue  
Attending for Customer: Company MD Engineering Services Manager Service and Delivery Manager Attending for Customer: After System Sales Manager
Attending for AKRI: John L. Gordon Attending for AKRI: John L. Gordon Richard Ellis
Table 5 : Expert Team
Person Expertise Staff Position
1 Head of Installation  
2 Head of Customer Services  
3 Planning and Logistics  
4 Planning and Logistics  
5 Customer Services  
6 Customer Services  
7 Installation  
8 Installation  
9 Site Survey  
10 Contracts  
11 Ordering and Shipping  

The Knowledge Area to be studied

A definition, clarification and agreed working statement:

The knowledge required in order to fully understand Service and Delivery Operations in Comico plc. This does not include management but does include system and service documentation.

Table 6 : Parameters to be used: (Maximum 8 – Normally 4 core parameters only)
Parameter In Use People Weight
Importance / Critical / 1
Difficulty / Complexity / 1
Study-Exp / Tacit / 1
Known By / Well Known 220 -1
Long Term   /  
Specialised / 1
Stability / -0.7
Security   /  
Hazard   /  
Justifiable   /  

Current business issues that relate to the Knowledge Area:

What business issues have meant that a knowledge study may be a useful tool?

Table 7 : Business Issues
  Issue
1 Background of falling Market Share
2 Staff training and turnover is an issue
3  
4  
5  
6  

Possible beneficial outcomes:

A list of things that it is thought at the outset could be beneficial outcomes of the project, in other words, a sort of wish list of outcomes for the project.

Table 8 : Outcomes
  Potential Outcome
1 Indicators to improve the services provided by PSS
2 A guide to better and more effective staff training
3  
4  
5  
6  

Group Presentation and Interview Room & facilities:

Projector and equipment on site and conference room booked

Individual Interview Room & facilities

Available for all interviews

Projector Provision

Company can supply

Plotting facilities

Available on Site