Knowledge Study Staff Development
Various modules that are available to support people wishing to develop capability in the use of the Knowledge Structure Mapping Methodology are discussed here. Some additional business relevant modules relating to Knowledge and Innovation are also included. Links are intended to offer dependency advice. Modules will be delivered assuming knowledge that is indicated by the dependency structure.
Use the diagram below to review each module. Move your mouse over the diagram and click to select - the page will jump to the correct section. Use the "Back to Map" link to return to the map.
KSM Related Training Structure Diagram
Notes to Diagram
- Red Boxes indicate modules with a mainly practical involvement content.
- Green Boxes indicate modules with a mainly presentation content.
- Blue Boxes indicate workshop type presentation requiring discussion.
- Module 8a is available that provides a demonstration approach to the Knowledge Structure Map and is intended to provide management information quickly and effectively
- KSM – Knowledge Structure Map
- KST – Knowledge Study Tool
KSM Education and Training Modules
A list of the education/training modules available is shown here. It is possible to create new modules based on the ones listed that may more closely match a specific business requirement
Module 1: Knowledge Resource Study
General Description
Bringing the methodology components together to consider a full business focused KSM project. This is the primary KSM project module.
Primary Content
Involving a short KSM study consisting of a series interviews with one or more domain experts. Each delegate will lead one interview. Each delegate will aim to provide at least one knowledge based recommendation that results from their own interview session. To achieve this, some analysis will be required. Each delegate will have the opportunity to present his or her single knowledge based recommendation.
Secondary Content
Critical assessment of the short study.
Duration
12 Hours (for 6 delegates) 3 hours course and 1.5 hours per delegate. (must run over 2 days) 8 hours + 4 hours
Maximum Delegates
6 (recommended maximum)
Requirements
Each delegate should have a Lap top running KST, a Word Processor and spread sheet.
Module 2: Problem Clarification & Idea Development
General Description
How to utilise Knowledge Structure to Clarify Problems or Explore Blue Sky Ideas. The module is intended for those wishing to utilise the methodology to help others clarify problems and explore new ideas.
Primary Content
Presentation of the rationale behind this approach. Discussion of the way the Knowledge Analyst should interact with, support and guide the Domain Expert. A presenter led practical problem exploration with analysis.
Secondary Content
Discuss the sorts of applications for this service.
Duration
4.5 Hours
Maximum Delegates
10
Requirements
Non
Module 3: Innovation and Improvement
General Description
Promoting an environment based view of innovation but addressing the implementation based consequences of such a view.
Primary Content
A guided workshop approach creating discussion around a specific plan for innovation development. Consideration of how an environment that encourages innovation may be created and what the practical implications of this are.
Secondary Content
Culture and Story Telling
Duration
3 Hours
Maximum Delegates
6
Requirements
Non
Module 4: KSM In the Business Context
General Description
Providing an understanding of where KSM can be placed within a business context and also within a wider Knowledge Management strategy.
Primary Content
A review of several Knowledge Management tools and what benefits these can be expected to deliver. A discussion of how KSM fits in with other tools and how a complete KM strategy could be based on KSM.
Secondary Content
Discussing general Knowledge Management Strategy
Duration
2 Hours
Maximum Delegates
10
Requirements
non
Module 5: Knowledge Management Strategy
General Description
Thinking through a new knowledge management strategy for a business. Making decisions that match business need rather than those that mimic standard approaches.
Primary Content
Looking at what a business may want. Considering a set of tools that are available. Identifying and justifying approaches. (with a bias towards knowledge study)
Secondary Content
Typical Knowledge Management tools and techniques.
Duration
3.5 Hours
Maximum Delegates
8
Requirements
Non
Module 6: Clarifying Thoughts about Knowledge
General Description
The aim is to help each delegate to clarify their own view of knowledge and to understand and have opportunity to discuss the presenters view.
Primary Content
Understanding the concept of knowledge and how knowledge relates to a business or personal environment.
Secondary Content
Clarification of related concepts such as Truth and Justification.
Duration
2 Hours.
Maximum Delegates
10
Requirements
Non
Module 7: General Interview Capability
General Description
A general discussion of the interview process and environment from the perspective of the interviewer and interviewee. Aimed at helping an interviewer to develop his or her technique.
Primary Content
A presentation with several sections and discussion opportunities. Sections include discussion about interviews, about people, about the knowledge needed, about related concepts and about questions that may arise. The final presentation will be an exploration of how each individual can improve followed by a more general discussion forum.
Secondary Content
Non
Duration
3 Hours
Maximum Delegates
10
Requirements
Non
Module 8: The Knowledge Structure Map
General Description
Providing a detailed explanation of what a Knowledge Structure Map is and briefly how it should be constructed.
Primary Content
A definition for a KSM and its structure: What things are added to a KSM: How the KSM will develop: How to explore the knowledge area with a KSM: Checking a map for problems:
Secondary Content
A demonstration of KST
Duration
2.5 Hours
Maximum Delegates
10
Requirements
Non
Module 9: KST The KSM Tool
General Description
How to use KST within the context of developing and analysing a Knowledge Structure Map.
Primary Content
Loading and running the tool: Building and editing a map: Producing better layout: Developer support and advice: Structure based Analysis: Parameter Based Analysis: Automatic analysis: Export for reports: Export for Corax:
Secondary Content
Review of the Knowledge Structure Map
Duration
2 Hours
Maximum Delegates
10
Requirements
Each delegate should have a lap top with a copy of KST
Module 10: Building a Knowledge Structure Map
General Description
Building a valid Knowledge Structure Map from a personal knowledge area. The process of constructing a valid map and ensuring that it adheres to the definitions of a KSM.
Primary Content
The practical approaches that will lead to the construction of a valid KSM. Supported personal exploration of a KSM from a particular aspect of personal knowledge.
Secondary Content
Using some of the KST analysis tools to explore the map
Duration
6 Hours
Maximum Delegates
10
Requirements
Each delegate should have a Lap top running KST
Module 11: KSM Analysis and Report Creation
General Description
Approaching analysis and the use of the KST Analysis tools.
Primary Content
How to approach KSM analysis and what steps to take to lead to final report creation and conclusions. How to apply the KST analysis tools to support report creation. Discussion of previous work and recommendations made.
Secondary Content
Non
Duration
3 hours.
Maximum Delegates
10
Requirements
Non
Module 12: KSM Methodology and its Application
General Description
Involving a detailed look at the entire business focused KSM methodology beginning from initial contact and covering implementation support and future development.
Primary Content
Discussion of the methodology as component parts and their purpose: Clarification of the expectations on completion of each section and how the components deliver an integrated methodology:
Secondary Content
Dealing with customer questions and challenges.
Duration
2 Hours
Maximum Delegates
10
Requirements
Non
Module 13: Interviewing for KSM Build ing
General Description
How to conduct interviews that are specifically intended to elicit knowledge structure and associated information for the construction of a KSM.
Primary Content
Typical interview layout and format. Scenario extracts for each delegate to participate in and develop part complete maps. Critical reviews of each effort.
Secondary Content
Non
Duration
8 Hours (2 hours presentation and review + 1 hour per delegate)
Maximum Delegates
6
Requirements
Non
Module 14 : Preparing an Expert Team for KSM
General Description
The task involves ensuring that an expert team is prepared to participate in the interview process and understands what is to be done.
Primary Content
Discuss the objectives of the preparation and the stages that it will take. Show and discuss two typical presentations that are to be used with the team and state what each is intended to achieve.
Secondary Content
Reinforce an understanding of KSM
Duration
2 Hours
Maximum Delegates
10
Requirements
Non
Module 15: Tutored KSM Exploration
General Description
A Knowledge Structure Map will be developed within a workshop environment. The knowledge area should be useful to the organisation. The analyst developing the map will explain methodology and practice as the map unfolds. Knowledge experts from the organisation should be available at the Workshop.
Primary Content
A shortcut approach to helping to train potential KSM analysts. This is intended for those that already have some knowledge resource study background.
Secondary Content
Interviewing and use of KST
Duration
14 Hours
Maximum Delegates
8
Requirements
Non (Personal laptop running KST may be useful for delegates)
Study Options:
Several options that may help people to make the most appropriate and effective use of the modules on offer are shown here. People are free to select individual modules but should be cautioned that they need to satisfy themselves that they have the necessary background knowledge and experience to be able to benefit from these. Presentation of any module will always assume prior knowledge of dependent or prerequisite modules.
| AKRI Ltd. Analyst Development Modules | 1 | Tutored Study | 2 | 3 | 4 | 5 | 6 | 7 | 8 | KSM Demonstration | 9 | 10 | 11 | 12 | 13 | 14 | 15 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Study Option |
1 | 1a | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 8a | 9 | 10 | 11 | 12 | 13 | 14 | 15 | Tot |
| 12 | 16 | 4.5 | 3 | 2 | 3.5 | 2 | 3 | 2.5 | 2 | 2 | 6 | 3 | 2 | 8 | 2 | 14 | 57.5 | |
| Full Business Awareness | x | x | x | 6.5 | ||||||||||||||
| Short Business Awareness | x | x | 4 | |||||||||||||||
| Management Information | x | 2 | ||||||||||||||||
| Knowledge Management | x | x | x | 8 | ||||||||||||||
| Problem Clarification | x | x | x | x | x | x | 20 | |||||||||||
| KSM Builder | x | x | x | x | 12.5 | |||||||||||||
| KSM Analyst | x | x | x | x | x | x | x | x | x | x | x | 47 | ||||||
| Fast Track Analyst | x | x | 16.5 | |||||||||||||||
| Innovation and Improvement | x | 3 | ||||||||||||||||
| Module Selection Option
|
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| Tailor Made Scheme |
Notes to table:
- Module 8a refers to a KSM demonstration involving several past business and industrial project examples. It is intended to show the power of KSM quickly and effectively. Module 8 covers KSM in much greater detail than Module 8a.
- Companies may wish to use the modular approach to design a specific scheme that is suited for a particular business need. In some cases, a few of the modules in a specific scheme may need to be adapted to fit the new scheme. Consultation is required to develop such a scheme.
- For all analyst training it is recommended that a period of supported Knowledge Structure Mapping project work is undertaken. This can be designed according to the needs of a particular business. It involves allowing trained staff to work with an experienced Analyst over one or two projects. These projects should be true commercial projects delivering business benefit.