Knowledge Resource Consultation

The Target Clients

The intended beneficiaries of this service are:

• The senior manager/director of a small company or organisation that is building a business or operation
• The manager of a strategic area of a larger company or organisation

Aims of the Consultation

• To create an improved understanding of the potential risks and benefits associated with the knowledge resource
• To encourage a fresh look at operations using the knowledge resource to provide a new perspective and insight

The Method

The method will be tailored to suit the needs of each particular client. However, the core approach will consist of the following elements:

• An initial introductory meeting with the senior manager(s) concerned will provide the context for the study and help to focus the work done.
• A further discussion with the senior manager(s) will clarify the business activities, its methods of business and the staff and resources that it uses to deliver its product or service.
• A short tour of the operational areas, possibly including input from key members of staff during the tour will help to clarify the knowledge application areas.
• A final meeting with the senior manager(s) will provide an opportunity to deal with questions arising from the earlier study components and also provide an opportunity to present any potentially useful knowledge options.

• An off site review will allow the creation of a brief report that addresses the issues listed in the outcome. This report will be delivered to the senior manager(s) within 8 working days of the consultation.

The Outcome

The outcome of this relatively brief consultation will address the main issues concerning the knowledge resource and provide contextual understanding of how the knowledge resource contributes of strategic operations (as far as these can be uncovered during a relatively brief consultation). There will be several main components to the outcome including:

• A sketch of the knowledge resource including its strengths and weaknesses
• A summary of the main risk areas associated with the knowledge resource
• A proposal to improve the effectiveness of the knowledge resource
• Suggestions for further study and analysis of the knowledge resource

The Benefits

• Organisations can begin to take measures to reduce the risks associated with the knowledge resource.
• Organisations can start to maximise the benefits that can be derived from the knowledge resource.
• Managers will be able to consider the knowledge resource when taking strategic business decisions and planning major business changes.