Person Page

Person: Susan Patricia Evans

Contact Details:

• Email address is: susan@comicox.com

Susan Patricia Evans was involved in the knowledge study as:

• Part of the team that were interviewed.

Susan Patricia Evans is responsible for the following knowledge areas:

• Contract review
• Qualify a service call
• Customer liaison
• System diagnostics
• Completing service request
• PC architecture and Operating System details
• Customer Services

Susan is listed as expert in 29 knowledge areas. The main ones being:

• System diagnostics
• Qualify a service call
• Contract review

And is listed as capable in 51 knowledge areas. The main ones being:

• Customer Services

Expertise and capability include all of the prerequiste knowledge structure beneath the knowledge items listed.