Service and Delivery
Knowledge Element: Access and search fault log
Definition of Knowledge Element:
Know how to use the company database fault log and how to find specific cases and search for fault types.
A very brief summary of the Knowledge:
Non provided.
A summary of expert opinion:
The knowledge named 'Access and search fault log' is considered to be quite important.
In addition, the knowledge is thought to be slightly difficult to replace, it is mostly learned by study, and Between 7% and 30% of Group are Experts.
It is also knowledge mostly used generally, and generally stable knowledge.
See Parameter table below for more detail.
Risk:
This knowledge element has a risk value of 3.58, whilst the average risk for the whole knowledge structure is 4.862. Consult the RISK page for more details.
Knowledge linked by learning dependency:
| Customer database |
| Access and search fault log |
|---|
Postrequisite knowledge implies that Access and search fault log must be understood before for a person can gain a full understanding of the knowledge listed in the top row of the Linked Knowledge table.
Access and search fault log has no prerequisite knowledge items and is therefore known as a leaf node. A leaf node is knowledge that has not been investigated further when the map was constructed.
Parameters assigned for Access and search fault log.
| Identifier | Name | Value | Clarifier | Weight | Study Mean |
P1 |
Importance |
6.0 |
quite important |
1.0 |
6.34 |
P2 |
Recovery |
2.0 |
slightly difficult to replace |
1.0 |
3.38 |
P3 |
Study-Exp |
1.0 |
mostly learned by study |
1.0 |
3.46 |
P4 |
Known By |
2.0 |
Between 7% and 30% of Group are Experts |
-1.0 |
2.80 |
P6 |
Specialised |
2.0 |
knowledge mostly used generally |
1.0 |
5.05 |
P7 |
Stability |
8.0 |
generally stable knowledge |
-0.7 |
6.41 |
People Involved with Access and search fault log:
| Person | Expert | Capable | Responsible | N S Jones | --- |
Yes |
--- |
E N Roberts | --- |
Yes |
--- |
S P Evans | Yes |
Yes |
--- |
|---|
Computed Similarity
The most similar node to Access and search fault log is Add incident to fault log.
The most dissimilar node to Access and search fault log is Service Evaluation.