Service and Delivery

Knowledge Element: Direct shipment

Definition of Knowledge Element:

Know how to send the equipment to the customers premises in advance of work commencing.

A very brief summary of the Knowledge:

Courier companies are listed in the preferred suppliers list. If non of these are available local search maybe required using internet or local directories. For expensive equipment is policy to pay for additional insurance for shipping and guarantee of delivery date is required. For optimum performance, delivery should be scheduled for the first morning of work but the day before may be necessary if the customer agrees.

A summary of expert opinion:

The knowledge named 'Direct shipment' is considered to be very important.
In addition, the knowledge is thought to be slightly difficult to replace, it is mostly learned by study, and Between 7% and 30% of Group are Experts.
It is also knowledge mostly used generally, and completely stable knowledge.
See Parameter table below for more detail.

Risk:

This knowledge element has a risk value of 3.63, whilst the average risk for the whole knowledge structure is 4.862. Consult the RISK page for more details.

Knowledge linked by learning dependency:

Postrequisite knowledge implies that Direct shipment must be understood before for a person can gain a full understanding of the knowledge listed in the top row of the Linked Knowledge table.

Direct shipment has no prerequisite knowledge items and is therefore known as a leaf node. A leaf node is knowledge that has not been investigated further when the map was constructed.

Parameters assigned for Direct shipment.

People Involved with Direct shipment:

Computed Similarity

The most similar node to Direct shipment is Completing service request.

The most dissimilar node to Direct shipment is Service Evaluation.