Service and Delivery
Knowledge Element: Contract review
Definition of Knowledge Element:
Know how to match the order with the specification, make sure the company can fulfil the order and how to resolving discrepancies.
A very brief summary of the Knowledge:
The first step is to make sure that the details of the order are clear and that the contract clearly specifies what the customer is expecting. Once this is done, a check that the contract can be satisfied from company products and services is needed. A system configuration should be drawn up and a parts list should be created
A summary of expert opinion:
The knowledge named 'Contract review' is considered to be very important.
In addition, the knowledge is thought to be slightly difficult to replace, it is learned with a study experience balance, and Less than 6% of the Group are Experts.
It is also specialised knowledge, and generally stable knowledge.
See Parameter table below for more detail.
Risk:
This knowledge element has a risk value of 6.33, whilst the average risk for the whole knowledge structure is 4.862. Consult the RISK page for more details.
The average risk of the prerequisite family of this knowledge node is 4.522 (adjusting for nodes with few members of the prerequisite family).
The average normalised prerequisite family risk of the whole map 2.122, whilst the average for the top ten percent family risk is 5.152.
Knowledge linked by learning dependency:
| Order processing | |||
| Contract review | |||
|---|---|---|---|
| Typical system configurations | Compile parts from order | Validate an order | Company products and services |
Postrequisite knowledge implies that Contract review must be understood before for a person can gain a full understanding of the knowledge listed in the top row of the Linked Knowledge table.
Prerequisite knowledge (bottom row in the Linked Knowledge table), is knowledge that should be understood before a full understanding of Contract review is possible.
This node has a prerequisite family consiting of 9 nodes, including the direct prerequisite knowledge shown above.
Parameters assigned for Contract review.
| Identifier | Name | Value | Clarifier | Weight | Study Mean |
P1 |
Importance |
8.0 |
very important |
1.0 |
6.34 |
P2 |
Recovery |
3.0 |
slightly difficult to replace |
1.0 |
3.38 |
P3 |
Study-Exp |
5.0 |
learned with a study experience balance |
1.0 |
3.46 |
P4 |
Known By |
0.0 |
Less than 6% of the Group are Experts |
-1.0 |
2.80 |
P6 |
Specialised |
8.0 |
specialised knowledge |
1.0 |
5.05 |
P7 |
Stability |
7.0 |
generally stable knowledge |
-0.7 |
6.41 |
People Involved with Contract review:
| Person | Expert | Capable | Responsible | M A Smith | Yes |
--- |
--- |
S P Evans | Yes |
--- |
Yes |
|---|
Computed Similarity
The most similar node to Contract review is Basic technical communication knowledge.
The most dissimilar node to Contract review is Organise Accommodation.