Service and Delivery
Knowledge Element: Validate an order
Definition of Knowledge Element:
Know how to check an order to ensure that it is recorded as intended and will deliver what the customer expects.
A very brief summary of the Knowledge:
Non provided.
A summary of expert opinion:
The knowledge named 'Validate an order' is considered to be very important.
In addition, the knowledge is thought to be quite difficult to replace, it is learned with a study experience balance, and Between 7% and 30% of Group are Experts.
It is also knowledge mostly used generally, and generally stable knowledge.
See Parameter table below for more detail.
Risk:
This knowledge element has a risk value of 5.33, whilst the average risk for the whole knowledge structure is 4.862. Consult the RISK page for more details.
The average risk of the prerequisite family of this knowledge node is 1.932 (adjusting for nodes with few members of the prerequisite family).
The average normalised prerequisite family risk of the whole map 2.122, whilst the average for the top ten percent family risk is 5.152.
Knowledge linked by learning dependency:
| Contract review |
| Validate an order |
|---|
| Communicate with customers |
Postrequisite knowledge implies that Validate an order must be understood before for a person can gain a full understanding of the knowledge listed in the top row of the Linked Knowledge table.
Prerequisite knowledge (bottom row in the Linked Knowledge table), is knowledge that should be understood before a full understanding of Validate an order is possible.
Each of the 1 prerequisite knowledge elements shown in the table is a leaf node. That means that each element has no further prerequisites.
Parameters assigned for Validate an order.
| Identifier | Name | Value | Clarifier | Weight | Study Mean |
P1 |
Importance |
7.0 |
very important |
1.0 |
6.34 |
P2 |
Recovery |
6.0 |
quite difficult to replace |
1.0 |
3.38 |
P3 |
Study-Exp |
5.0 |
learned with a study experience balance |
1.0 |
3.46 |
P4 |
Known By |
1.0 |
Between 7% and 30% of Group are Experts |
-1.0 |
2.80 |
P6 |
Specialised |
2.0 |
knowledge mostly used generally |
1.0 |
5.05 |
P7 |
Stability |
8.0 |
generally stable knowledge |
-0.7 |
6.41 |
People Involved with Validate an order:
| Person | Expert | Capable | Responsible | M A Smith | Yes |
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--- |
S P Evans | Yes |
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|---|
Computed Similarity
The most similar node to Validate an order is Verify resources.
The most dissimilar node to Validate an order is Typical system configurations.