Service and Delivery
Knowledge Element: Company products and services
Definition of Knowledge Element:
Know what products and services the company offers to customers and in general terms what these products and services deliver.
A very brief summary of the Knowledge:
Non provided.
A summary of expert opinion:
The knowledge named 'Company products and services' is considered to be absolutely critical.
In addition, the knowledge is thought to be slightly difficult to replace, it is mostly learned by study, and Between 7% and 30% of Group are Experts.
It is also quite specialised knowledge, and generally stable knowledge.
See Parameter table below for more detail.
Risk:
This knowledge element has a risk value of 4.28, whilst the average risk for the whole knowledge structure is 4.862. Consult the RISK page for more details.
The average risk of the prerequisite family of this knowledge node is 4.122 (adjusting for nodes with few members of the prerequisite family).
The average normalised prerequisite family risk of the whole map 2.122, whilst the average for the top ten percent family risk is 5.152.
Knowledge linked by learning dependency:
| Qualify a service call | Contract review | System Installation |
| Company products and services | ||
|---|---|---|
| Products functionality | Service levels | Typical application of products |
Postrequisite knowledge implies that Company products and services must be understood before for a person can gain a full understanding of the knowledge listed in the top row of the Linked Knowledge table.
Prerequisite knowledge (bottom row in the Linked Knowledge table), is knowledge that should be understood before a full understanding of Company products and services is possible.
This node has a prerequisite family consiting of 4 nodes, including the direct prerequisite knowledge shown above.
Parameters assigned for Company products and services.
| Identifier | Name | Value | Clarifier | Weight | Study Mean |
P1 |
Importance |
9.0 |
absolutely critical |
1.0 |
6.34 |
P2 |
Recovery |
1.0 |
slightly difficult to replace |
1.0 |
3.38 |
P3 |
Study-Exp |
1.0 |
mostly learned by study |
1.0 |
3.46 |
P4 |
Known By |
3.0 |
Between 7% and 30% of Group are Experts |
-1.0 |
2.80 |
P6 |
Specialised |
5.0 |
quite specialised knowledge |
1.0 |
5.05 |
P7 |
Stability |
8.0 |
generally stable knowledge |
-0.7 |
6.41 |
People Involved with Company products and services:
| Person | Expert | Capable | Responsible | N S Jones | --- |
Yes |
--- |
E N Roberts | --- |
Yes |
--- |
M A Smith | Yes |
Yes |
--- |
S P Evans | Yes |
Yes |
--- |
A A Pendragon | Yes |
--- |
--- |
|---|
Computed Similarity
The most similar node to Company products and services is Signal types.
The most dissimilar node to Company products and services is Service Evaluation.
Computer generated Options for Action:
Options for Action are computer generated ideas for the development of a particular knowledge area that an analyst or manager may wish to consider. The options generated for Company products and services are listed below.
Option Class is :- Preserving Knowledge
This option is :- The formal learning, documentation and integration of lessons during and on completion of work
This briefly involves :- Conduct a session to carry out a formal review of issues concerning the knowledge in question. The knowledge may be applied in several projects and lessons may be learned from any of them so the people invited to the review may have diverse backgrounds. Use the formal lessons learned approach but concentrate on the knowledge item rather than on a specific project.