Service and Delivery
Knowledge Element: How products work
Definition of Knowledge Element:
Know how company manufactured products work, the principles behind their functionality.
A very brief summary of the Knowledge:
Non provided.
A summary of expert opinion:
The knowledge named 'How products work' is considered to be very important.
In addition, the knowledge is thought to be slightly difficult to replace, it is mostly learned by study, and Between 7% and 30% of Group are Experts.
It is also specialised knowledge, and quite stable knowledge.
See Parameter table below for more detail.
Risk:
This knowledge element has a risk value of 5.0, whilst the average risk for the whole knowledge structure is 4.862. Consult the RISK page for more details.
The average risk of the prerequisite family of this knowledge node is 4.592 (adjusting for nodes with few members of the prerequisite family).
The average normalised prerequisite family risk of the whole map 2.122, whilst the average for the top ten percent family risk is 5.152.
Knowledge linked by learning dependency:
| System configuration | Diagnose faults |
| How products work | |
|---|---|
| Products functionality | Basic technical communication knowledge |
Postrequisite knowledge implies that How products work must be understood before for a person can gain a full understanding of the knowledge listed in the top row of the Linked Knowledge table.
Prerequisite knowledge (bottom row in the Linked Knowledge table), is knowledge that should be understood before a full understanding of How products work is possible.
This node has a prerequisite family consiting of 7 nodes, including the direct prerequisite knowledge shown above.
Parameters assigned for How products work.
| Identifier | Name | Value | Clarifier | Weight | Study Mean |
P1 |
Importance |
8.0 |
very important |
1.0 |
6.34 |
P2 |
Recovery |
1.0 |
slightly difficult to replace |
1.0 |
3.38 |
P3 |
Study-Exp |
1.0 |
mostly learned by study |
1.0 |
3.46 |
P4 |
Known By |
2.0 |
Between 7% and 30% of Group are Experts |
-1.0 |
2.80 |
P6 |
Specialised |
7.0 |
specialised knowledge |
1.0 |
5.05 |
P7 |
Stability |
5.0 |
quite stable knowledge |
-0.7 |
6.41 |
People Involved with How products work:
| Person | Expert | Capable | Responsible | N S Jones | --- |
Yes |
--- |
M A Smith | --- |
Yes |
--- |
E N Roberts | --- |
Yes |
--- |
S P Evans | Yes |
Yes |
--- |
A A Pendragon | Yes |
--- |
--- |
|---|
Computed Similarity
The most similar node to How products work is Preferred suppliers.
The most dissimilar node to How products work is Communicate with customers.
Computer generated Options for Action:
Options for Action are computer generated ideas for the development of a particular knowledge area that an analyst or manager may wish to consider. The options generated for How products work are listed below.
Option Class is :- Preserving Knowledge
This option is :- The formal learning, documentation and integration of lessons during and on completion of work
This briefly involves :- Conduct a session to carry out a formal review of issues concerning the knowledge in question. The knowledge may be applied in several projects and lessons may be learned from any of them so the people invited to the review may have diverse backgrounds. Use the formal lessons learned approach but concentrate on the knowledge item rather than on a specific project.