Service and Delivery
Knowledge Element: Common Faults solutions
Definition of Knowledge Element:
Know the common faults that may be met with company systems and understand their cause.
A very brief summary of the Knowledge:
Non provided.
A summary of expert opinion:
The knowledge named 'Common Faults solutions' is considered to be quite important.
In addition, the knowledge is thought to be slightly difficult to replace, it is mostly learned by study, and Between 30% and 60% of Group are Experts.
It is also specialised knowledge, and quite stable knowledge.
See Parameter table below for more detail.
Risk:
This knowledge element has a risk value of 4.42, whilst the average risk for the whole knowledge structure is 4.862. Consult the RISK page for more details.
Knowledge linked by learning dependency:
| System diagnostics | Qualify a service call | Commissioning a System |
| Common Faults solutions | ||
|---|---|---|
Postrequisite knowledge implies that Common Faults solutions must be understood before for a person can gain a full understanding of the knowledge listed in the top row of the Linked Knowledge table.
Common Faults solutions has no prerequisite knowledge items and is therefore known as a leaf node. A leaf node is knowledge that has not been investigated further when the map was constructed.
Parameters assigned for Common Faults solutions.
| Identifier | Name | Value | Clarifier | Weight | Study Mean |
P1 |
Importance |
6.0 |
quite important |
1.0 |
6.34 |
P2 |
Recovery |
2.0 |
slightly difficult to replace |
1.0 |
3.38 |
P3 |
Study-Exp |
2.0 |
mostly learned by study |
1.0 |
3.46 |
P4 |
Known By |
6.0 |
Between 30% and 60% of Group are Experts |
-1.0 |
2.80 |
P6 |
Specialised |
7.0 |
specialised knowledge |
1.0 |
5.05 |
P7 |
Stability |
4.0 |
quite stable knowledge |
-0.7 |
6.41 |
People Involved with Common Faults solutions:
| Person | Expert | Capable | Responsible | N S Jones | --- |
Yes |
--- |
M A Smith | --- |
Yes |
--- |
E N Roberts | --- |
Yes |
--- |
S P Evans | Yes |
Yes |
--- |
A A Pendragon | Yes |
--- |
--- |
|---|
Computed Similarity
The most similar node to Common Faults solutions is products Supplied.
The most dissimilar node to Common Faults solutions is Order processing.