Service and Delivery
Knowledge Element: OS support tools
Definition of Knowledge Element:
Know what operating system support tools are available to help monitor, improve and repair an operating system installation.
A very brief summary of the Knowledge:
Non provided.
A summary of expert opinion:
The knowledge named 'OS support tools' is considered to be quite important.
In addition, the knowledge is thought to be slightly difficult to replace, it is mostly learned by study, and Between 7% and 30% of Group are Experts.
It is also specialised knowledge, and quite frequently changing knowledge.
See Parameter table below for more detail.
Risk:
This knowledge element has a risk value of 5.25, whilst the average risk for the whole knowledge structure is 4.862. Consult the RISK page for more details.
Knowledge linked by learning dependency:
| Detailed PC OS |
| OS support tools |
|---|
Postrequisite knowledge implies that OS support tools must be understood before for a person can gain a full understanding of the knowledge listed in the top row of the Linked Knowledge table.
OS support tools has no prerequisite knowledge items and is therefore known as a leaf node. A leaf node is knowledge that has not been investigated further when the map was constructed.
Parameters assigned for OS support tools.
| Identifier | Name | Value | Clarifier | Weight | Study Mean |
P1 |
Importance |
5.0 |
quite important |
1.0 |
6.34 |
P2 |
Recovery |
2.0 |
slightly difficult to replace |
1.0 |
3.38 |
P3 |
Study-Exp |
1.0 |
mostly learned by study |
1.0 |
3.46 |
P4 |
Known By |
1.0 |
Between 7% and 30% of Group are Experts |
-1.0 |
2.80 |
P6 |
Specialised |
8.0 |
specialised knowledge |
1.0 |
5.05 |
P7 |
Stability |
3.0 |
quite frequently changing knowledge |
-0.7 |
6.41 |
People Involved with OS support tools:
| Person | Expert | Capable | Responsible | N S Jones | --- |
Yes |
--- |
S P Evans | --- |
Yes |
--- |
E N Roberts | --- |
Yes |
--- |
|---|
Computed Similarity
The most similar node to OS support tools is Production capabilities.
The most dissimilar node to OS support tools is Communicate with customers.