Service and Delivery
Knowledge Element: Order processing
Definition of Knowledge Element:
Know what to do with an incoming order and how to take this order to completion of system delivery.
A very brief summary of the Knowledge:
An incoming order should be associated with a contract. This may involve a service contract and the type of contract should be reviewed with customer consultation. When the contract type is known, the equipment and other resource requirements should be ascertained and then a full costing carried out. This will be the final price offered to the customer. When this is agreed, equipment can be purchased and shipped and the scheduled.
A summary of expert opinion:
The knowledge named 'Order processing' is considered to be absolutely critical.
In addition, the knowledge is thought to be quite difficult to replace, it is mostly learned by study, and Less than 6% of the Group are Experts.
It is also knowledge mostly used generally, and generally stable knowledge.
See Parameter table below for more detail.
Risk:
This knowledge element has a risk value of 5.33, whilst the average risk for the whole knowledge structure is 4.862. Consult the RISK page for more details.
The average risk of the prerequisite family of this knowledge node is 4.572 (adjusting for nodes with few members of the prerequisite family).
The average normalised prerequisite family risk of the whole map 2.122, whilst the average for the top ten percent family risk is 5.152.
Knowledge linked by learning dependency:
| Home page | |||
| Order processing | |||
|---|---|---|---|
| Organise parts availability and or delivery | Procurement | Costing work and services | Contract review |
Postrequisite knowledge implies that Order processing must be understood before for a person can gain a full understanding of the knowledge listed in the top row of the Linked Knowledge table.
Prerequisite knowledge (bottom row in the Linked Knowledge table), is knowledge that should be understood before a full understanding of Order processing is possible.
This node has a prerequisite family consiting of 21 nodes, including the direct prerequisite knowledge shown above.
Parameters assigned for Order processing.
| Identifier | Name | Value | Clarifier | Weight | Study Mean |
P1 |
Importance |
10.0 |
absolutely critical |
1.0 |
6.34 |
P2 |
Recovery |
5.0 |
quite difficult to replace |
1.0 |
3.38 |
P3 |
Study-Exp |
3.0 |
mostly learned by study |
1.0 |
3.46 |
P4 |
Known By |
0.0 |
Less than 6% of the Group are Experts |
-1.0 |
2.80 |
P6 |
Specialised |
1.0 |
knowledge mostly used generally |
1.0 |
5.05 |
P7 |
Stability |
8.0 |
generally stable knowledge |
-0.7 |
6.41 |
Computed Similarity
The most similar nodes to Order processing are Relevant health and safety and Verify resources.
The most dissimilar node to Order processing is Service Evaluation.