Service and Delivery
Knowledge Element: Invoicing procedure
Definition of Knowledge Element:
Understand the invoicing procedures associated with a customer service and know how to make sure a correct invoice is delivered.
A very brief summary of the Knowledge:
Non provided.
A summary of expert opinion:
The knowledge named 'Invoicing procedure' is considered to be absolutely critical.
In addition, the knowledge is thought to be slightly difficult to replace, it is mostly learned by study, and Less than 6% of the Group are Experts.
It is also quite specialised knowledge, and completely stable knowledge.
See Parameter table below for more detail.
Risk:
This knowledge element has a risk value of 4.51, whilst the average risk for the whole knowledge structure is 4.862. Consult the RISK page for more details.
Knowledge linked by learning dependency:
| Completing service request |
| Invoicing procedure |
|---|
Postrequisite knowledge implies that Invoicing procedure must be understood before for a person can gain a full understanding of the knowledge listed in the top row of the Linked Knowledge table.
Invoicing procedure has no prerequisite knowledge items and is therefore known as a leaf node. A leaf node is knowledge that has not been investigated further when the map was constructed.
Parameters assigned for Invoicing procedure.
| Identifier | Name | Value | Clarifier | Weight | Study Mean |
P1 |
Importance |
9.0 |
absolutely critical |
1.0 |
6.34 |
P2 |
Recovery |
1.0 |
slightly difficult to replace |
1.0 |
3.38 |
P3 |
Study-Exp |
1.0 |
mostly learned by study |
1.0 |
3.46 |
P4 |
Known By |
0.0 |
Less than 6% of the Group are Experts |
-1.0 |
2.80 |
P6 |
Specialised |
4.0 |
quite specialised knowledge |
1.0 |
5.05 |
P7 |
Stability |
9.0 |
completely stable knowledge |
-0.7 |
6.41 |
People Involved with Invoicing procedure:
| Person | Expert | Capable | Responsible | N S Jones | --- |
Yes |
--- |
S P Evans | --- |
Yes |
--- |
E N Roberts | --- |
Yes |
--- |
|---|
Computed Similarity
The most similar node to Invoicing procedure is Company products and services.
The most dissimilar node to Invoicing procedure is Service Evaluation.
Computer generated Options for Action:
Options for Action are computer generated ideas for the development of a particular knowledge area that an analyst or manager may wish to consider. The options generated for Invoicing procedure are listed below.
Option Class is :- Preserving Knowledge
This option is :- The formal learning, documentation and integration of lessons during and on completion of work
This briefly involves :- Conduct a session to carry out a formal review of issues concerning the knowledge in question. The knowledge may be applied in several projects and lessons may be learned from any of them so the people invited to the review may have diverse backgrounds. Use the formal lessons learned approach but concentrate on the knowledge item rather than on a specific project.