Service and Delivery
Knowledge Element: Implement service evaluation scheme
Definition of Knowledge Element:
Know how to carry out a service evaluation scheme, ensure it is consistently applied and ensure that all records are maintained. This also includes knowing how to compute the measures that are to be used to assess the scheme.
A very brief summary of the Knowledge:
Implementing a service evaluation scheme mean ensuring that the scheme is used fully and delivers its intended outcomes. The most effective way of achieving this is to make someone responsible for service evaluation and also create a chain of reporting and feedback within the management group. This needs to be matched by clear and simple procedures covering actions that can be carried out at regular predefined intervals. A permanent recording system must also be created.
A summary of expert opinion:
The knowledge named 'Implement service evaluation scheme' is considered to be quite important.
In addition, the knowledge is thought to be slightly difficult to replace, it is mostly learned by study, and Less than 6% of the Group are Experts.
It is also knowledge mostly used generally, and generally stable knowledge.
See Parameter table below for more detail.
Risk:
This knowledge element has a risk value of 4.11, whilst the average risk for the whole knowledge structure is 4.862. Consult the RISK page for more details.
Knowledge linked by learning dependency:
| Service Evaluation |
| Implement service evaluation scheme |
|---|
Postrequisite knowledge implies that Implement service evaluation scheme must be understood before for a person can gain a full understanding of the knowledge listed in the top row of the Linked Knowledge table.
Implement service evaluation scheme has no prerequisite knowledge items and is therefore known as a leaf node. A leaf node is knowledge that has not been investigated further when the map was constructed.
Parameters assigned for Implement service evaluation scheme.
| Identifier | Name | Value | Clarifier | Weight | Study Mean |
P1 |
Importance |
5.0 |
quite important |
1.0 |
6.34 |
P2 |
Recovery |
3.0 |
slightly difficult to replace |
1.0 |
3.38 |
P3 |
Study-Exp |
2.0 |
mostly learned by study |
1.0 |
3.46 |
P4 |
Known By |
0.0 |
Less than 6% of the Group are Experts |
-1.0 |
2.80 |
P6 |
Specialised |
2.0 |
knowledge mostly used generally |
1.0 |
5.05 |
P7 |
Stability |
8.0 |
generally stable knowledge |
-0.7 |
6.41 |
People Involved with Implement service evaluation scheme:
| Person | Expert | Capable | Responsible | N S Jones | Yes |
--- |
--- |
|---|
Computed Similarity
The most similar node to Implement service evaluation scheme is Completing service request.
The most dissimilar node to Implement service evaluation scheme is System diagnostics.