Service and Delivery

Knowledge Element: Design service improvements

Definition of Knowledge Element:

Know how to design improvements to a service given a specification of a current service and records of the service performance.

A very brief summary of the Knowledge:

The indicators will show where a service needs to be improved. These may be quantifiable indicators such as call out time or they may be subjective such as customer perception of service. If the problem is physical such as call out time then it may be necessary to review the processes and procedures involved with call out and seek to remove inefficiencies. If the problem is customer perception then it may be important to look first at the source of complaint but also at how perception could be improved.

A summary of expert opinion:

The knowledge named 'Design service improvements' is considered to be very slightly important.
In addition, the knowledge is thought to be very difficult to replace, it is mostly learned from experience, and Less than 6% of the Group are Experts.
It is also specialised knowledge, and quite frequently changing knowledge.
See Parameter table below for more detail.

Risk:

This knowledge element has a risk value of 7.0, whilst the average risk for the whole knowledge structure is 4.862. Consult the RISK page for more details.

This knowledge is one of the higher risk items in the knowledge structure. Its risk value of 7.0, can be compared with the average risk for the highest ten percent of the knowledge, of 7.412 and the average risk for the whole map stated above.

Knowledge linked by learning dependency:

Postrequisite knowledge implies that Design service improvements must be understood before for a person can gain a full understanding of the knowledge listed in the top row of the Linked Knowledge table.

Design service improvements has no prerequisite knowledge items and is therefore known as a leaf node. A leaf node is knowledge that has not been investigated further when the map was constructed.

Parameters assigned for Design service improvements.

People Involved with Design service improvements:

Computed Similarity

The most similar node to Design service improvements is Design service evaluation schemes.

The most dissimilar node to Design service improvements is Job preparation.