Whole Map Information

The knowledge structure map for Service and Delivery contains 104 nodes and 130 links. The map addresses the issue of:- The knowledge required in order to fully understand Service and Delivery Operations in Comico plc. This does not include management but does include system and service documentation.

The opinion of the experts interviewed is that on balance, the knowledge contained within this map is quite important.
The knowledge is also thought to be slightly difficult to replace and mostly learned by study and Between 7% and 30% of Group are Experts.
In general, it is thought to be quite specialised knowledge and quite stable knowledge.

The overall knowledge resource risk is manageable.

A complexity value of 1.25 for this map is typical of Knowledge Structure Maps.

Knowledge with significant overlapping structures:

Pairs of knowledge elements or nodes at the same map layer are tested for the overlap of their prerequisite knowledge structures. Proportions are based on the total size of the combined knowledge dependency (prerequisite) structure of the two nodes being tested. The table below provides a list of pairs of the most significant overlapping structures and shows a pair of nodes being tested, the percentage overlap using the combined structure as the total amount of nodes and a computed significance value. The highest significance value identifies the most important or largest overlapping structure.

Pairs of knowledge elements that have significant overlapping knowledge structures may be closely related from a knowledge perspective and this factor may be useful for more general decision making.