Service and Delivery

When studying a knowledge area using the Knowledge Structure Mapping methodology, it is useful to help the expert team to agree on the main knowledge sub areas of the knowledge study topic. For business related knowledge, these may be departmental or team functional task names. For more theoretical knowledge they will be the main strategic knowledge prerequisites of the study topic. In either case, any knowledge identified later in the study process will be part of (from a learning dependency perspective) these main knowledge sub areas.

The Main Knowledge Areas of Service and Delivery are:

The smallest knowledge sub structure is Service Evaluation and it also has the highest average knowledge risk. The largest knowledge sub structure is Customer Services.